Terms and Conditions

Please read the Terms and Conditions carefully before using mobilemela.com.np

This electronic record is generated by a computer system and does not require any physical or digital signatures.

  1. INTRODUCTION
    Heartily welcome to mobilemela.com.np with slogan’s “Goods at your Doorstep”. This is also known as “We”, “Us” and “Our” that mean mobilemela.com.np. We are online open-air marketplace and there are certain terms and conditions governing your access and use of mobilemela along with its related sub-domains, sites, mobile app, services and tools (the “Site”). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This site is owned and operated by mobilemela (Registration No.0000000).

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

  1. CONDITIONS OF USE
    A. YOUR ACCOUNT
    To access services offered by the platform, we may require you to create an account with us or provide personal information to complete the creation of your account. If You use this Website, you shall be responsible for maintaining the confidentiality of any error (Display Name and Password). You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. We have reasonable grounds to suspect that such information is not in accordance with this Terms of Use, we shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

B. PRIVACY
Please review our Privacy Agreement, which also governs your visit to the Site. The personal information / data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.

C. PLATFORM FOR COMMUNICATION
You agree, understand and acknowledge that the Site is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the Site or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of products on the Site shall be a strictly bipartite contract between you and the sellers on our Site while the payment processing occurs between you, the service provider and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service provider as listed on our Site.

D. REFUND VOUCHER.
Customers will order from home.

Deliver will be done to your doorstep from the mobilemela.

Payment can be done from bank, eSewa and cash on delivery.

Promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.

Refund voucher cannot be used from different account.

Vouchers are not replaceable if expired.

E. RETURN AND REPLACEMENT POLICY
Item was defective
Out of Box Damage

Wrong Item

Item not as described

However, we encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

F. VALID REASONS TO RETURN AN ITEM
Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only