REFUND VOUCHER.
Customers will order from home.

Deliver will be done to your doorstep from the mobilemela.

Payment can be done from bank, eSewa and cash on delivery.

Promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.

Refund voucher cannot be used from different account.

Vouchers are not replaceable if expired.

RETURN AND REPLACEMENT POLICY
Item was defective
Out of Box Damage

Wrong Item

Item not as described

  However, we encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

VALID REASONS TO RETURN AN ITEM
Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only